Hi
Today in FreshService, articles in the KB are showed automatically depending of the words used by the requester in “Object” field. I undertsand because this is the new and modern way of working?
Yet numerous of our end-users are not familar with this way of working. They like to be guided and binary way of working.
» Could you show the KB articles depending the choices about Category/Sub-Category in the Incident form ?
This would be more user centric
