Any plans to integrate Freshdesk with KnowledgeOwl.com? We'd like things like multi-article text replacement (https://support.freshdesk.com/support/discussions/topics/316360), which KnowledgeOwl.com provides but Freshdesk's KB does not provide, but we still want deep help desk ticket system integration with KB articles for our customers and for our agents.
When someone is entering a ticket in the feedback widget, I still want it to suggest articles based on what they're reporting — but I want this to go to a more full-featured KB (Knowledge Owl, in our case). When an agent is replying to a customer, I want the option to easily search the KB from the ticket view and include the KB article via a link or the article full text. I just want the more full-featured KB system (KnowledgeOwl.com) for this.
Freshdesk seems like a good ticket system, but it isn't an amazing KB system. And I don't think it's a big deal for Freshdesk to make it into a killer KB system.
