Although you have added the ability to see how many times a KBA was accessed when clicking on a main category, I would love to see a KB dashboard widget to show perhaps the top 5 to 10 viewed KBA's, top KBA's used by agents or other basic trends.
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Knowledgebase widget
+2I am also in 100% agreement.
I want to be able to see if increases in KB access directly equates to a drop (or stabilization) in tickets as our customer base increases.
Please can we have a widget that takes these stats (which must already be saved somewhere) and compares them in a number of ways, to ticket volumes.
Thanks
Hey! With the new reporting module, Analytics, We are almost near the finish line in having a report built with metrics and widgets around the knowledge base. We are as much as excited as you are to work on a new, dedicated platform that renders data on how many Kbase articles were viewed, how many liked, how many disliked, etc. This should be out real soon and you should be able to find it on our release notes in the near future. Thanks!
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