We offer customer support in multiple languages. When a customer creates a ticket we ask in which language they would like to communicate Based on this choice we assign a ticket to the agent that speaks that language. But when a ticket is created from another source (like e-mail) we don’t have that field. As a result it is either unassigned or assigned to someone who doesn’t speak the language.
Is there a feature on the roadmap that detects the language a ticket is written in?
