Hi!
I have found, that our requesters can’t read English! OMG!
Yeah, they can switch their laguage setting to language of their liking, but it is so complicated for them, that I have written the manual for them in the knowledge base of the helpdesk (= Solutions) and I have made several translations in other languages too.
BUT! Requesters are not able to read the manual (How to switch language) in their language, because they don’t know how to switch the language!
So I’m asking you: Please, make the freshdesk avare of language setting in the browser and switch the language based on this (with the setup overide like any other modern app) or at least do language switch on the front page “…/support/home”.
Thanks and have a nice day :)
Sincerely,
Karel
