+6I would have thought this would be standard but having a Last Modified Column should be made available.
It’s important to know which tickets have not been worked on.
This field should honour the same setting as Created Date. The automation we have that populates the custom field we have uses the systems timezone so you end up with two different date formats in the ticket view.
+1I agree, I am surprised this is not a part of FreshDesk, since FreshService has it already and has for long time. It’s super helpful and I wish I had known FreshDesk did not have it before I signed the contract. Very disappointed.
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