What is the definition of the "latest interaction?" Is the "latest interaction" either a private or public note? If that is true that would be great because i am trying set up an observer rule based on content of the last interaction. If a certain phrase is included in a note then i want to change the status of a ticket. Hoping I can do this the above way.
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Latest Interaction
+12Yes, David. The Last interaction considers either of these notes - We've suggested setting this up for many of our customers who wanted to change the status of the ticket after it is merged.
Cheers!
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