Hi all,
One of our users (requester) asked me whether it would be possible to sort their ticket list on the support portal by the department (Workspace) the ticket is assigned to.
I think this would be a useful addition as we recently started getting more Departments involved in the ticket system and the requesters ticket view is quite cluttered with requests to all departments.
Submitted
Let requester sort their tickets by department the ticket was sent to
+3This topic has been closed for replies.
+5- Community Manager
Hi Prescher,
To allow a requester to view tickets raised by other users within their Department, you can enable the “Can see all tickets from this department” option from the requester’s profile.
Once enabled, the requester will be able to view tickets raised by other users within their Department, in addition to their own tickets.
Thank you!
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