Instant response time is something all of us strive for, but that is very difficult to meet when interacting with human agents.
As a chat queue increases, the response time increases and our customers start seeing messages like "Replying in under 2 minutes" or "Replying in under 35 minutes"
While our customer is waiting for an agent to reply, can we allow our agents to play a small mini-game that can keep them engaged.
I also like the idea just start the game, Gamming also relaxed you from a tons of Over thinking concept.
Allowing users to play a mini-game while waiting for an agent to reply can significantly enhance their experience by keeping them engaged and reducing perceived wait times. This feature not only entertains users but can also help them feel valued during the wait. Additionally, ensuring that the website is optimized for smooth gameplay is crucial to maintaining user interest. A well-designed website can further integrate these games seamlessly, making the waiting period enjoyable. Embracing this approach can lead to higher customer satisfaction and a more positive interaction overall.
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Interesting idea! Something like a quick mini-game could definitely help agents stay sharp and reduce burnout during long queue times. A lightweight game like Dr. Driving could work well it’s simple, doesn’t require heavy focus, and could even help refresh their minds between chats. Just need to make sure it doesn’t become a distraction when the response time matters.
This would be an awful idea IMO. Many organisations would think that if their employee is playing a game while waiting for a chat to respond then they’re not being very efficient with their time.
This for supporting the general public would be ok, but not b2b
+1Introducing mini-games for agents during customer wait times can be a smart way to keep them engaged and reduce burnout, especially during high-traffic periods when response times naturally increase. While customers see messages like "Replying in under 2 minutes," agents can utilize that downtime to recharge with short, non-disruptive games that maintain focus without causing distractions. The key is selecting games that are quick, light, and mentally refreshing—helping agents stay sharp and motivated throughout their shifts. Platforms like Luckpub Game offer exactly this type of casual gaming experience, blending entertainment with simplicity, making it an ideal choice for workplaces that value both productivity and well-being.
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