+1We have several different departments using our fresh, and the majority of them use Service Requests for their tickets, and do not want people to create Incidents for their Workspace. IT on the other hand, wants people to create incidents and services requests.
Please create a way to hide certain workspaces in the drop down when a requester creates an incident.
Thank you!
Has anyone seen any acknowledgement of this? We are configuring FreshService for the first time now and running into this issue.
+14Has anyone seen any acknowledgement of this? We are configuring FreshService for the first time now and running into this issue.
The requester need to know the department(workspace) they like to address they inquiry.
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