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Limit Ticket Submission capability to a specific user role/type

Related products:Freshdesk
  • May 16, 2014
  • 3 replies
  • 32 views
J
Apprentice

We would like all users to be able to access the portal so they can view the Knowledgebase however we only allow admin users the ability to submit tickets.  We would need the ability to have a flag that allows us to ID user roles that can submit tickets.

3 replies

D
Community Debut
  • david.little
  • Community Debut
  • July 16, 2014
Essential for our use of your product. No dice otherwise.

 

K
Community Debut
  • kevin.mcmanus
  • Community Debut
  • October 6, 2015

yes, yes, yes

aravind.sundararajan
Skilled Expert
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Hi,


This can be achieved using the portal customisation feature available from the Estate plan onwards. You can specify a custom attribute for the users and then make use of it to restrict the ticket creation ability.


Cheers!

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