Hi all,
As an administrator, I believe it would be advantageous to have the capability to limit the number of tickets that specific companies can open. The current setup offers no limitations, which might not align with the support packages some companies offer.
Limit per Company, Not per Contact: The proposed feature should allow us to set limits based on the company, not individual contacts. For instance, if a company has a limit of 10 tickets, any contact associated with that company should collectively share this limit.
Flexibility in Distribution: Additionally, it would be valuable to have the flexibility to distribute this limit either per contact (default behavior) or without any limitations.
Benefits:
Support Package Management: For companies offering support packages, this feature would facilitate better management by restricting the number of tickets a user can open, preventing potential overload on our agents.
Efficient Ticketing Portal Usage: By implementing limitations, we can ensure that the support ticketing portal is used judiciously, preventing undue pressure on our support team.
Hope there are also other members that need this feature :)
Thank you!
