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New Idea

Link between knowledge articel and canned response

Related products:Freshcaller
  • December 15, 2022
  • 0 replies
  • 29 views

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Within a ticket response, the agent must be able to jump from a knowledge article directly to the associated Canned Response. Currently, it has to go to different places - first in Knowledge Management to find the solution, then in Canned Responses to find the answer template, which makes no sense at all.