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Link Dialer to current Ticket

Related products:Freshdesk
  • February 16, 2017
  • 1 reply
  • 6 views
D
Contributor

Hi,


What I would like is today when you get a voice mail and you click on the number on the ticket it opens the dialer but it doesnt add the current ticket varible so to log the call to the same ticket (Phone "Reply") you have to enter the ticket manually.


Can you not add "&ticketid=url_ticketid_variable" to the dialer link so it opens the dialer and links to the ticket if on a ticket page with that url variable populated.


Thanks


Dan

1 reply

aravind.sundararajan
Skilled Expert
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Hello,


Link to the current ticket option is available in the phone widget - It adds the call recording to the ticket from which the call was initiated.


Cheers!

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