Does anyone know if Freshdesk does any sort of link scanning on emails/tickets that come in?
We are using a 3rd party service to do some anti-phishing training. We ask users to forward any suspected phishing e-mails to our helpdesk address (which goes to freshdesk). Some users are being flagged as having clicked a link in the test phishing message, but they insist they didn't (which I know may be them just lying).
So we're just trying to rule out Freshdesk as a possible cause of the "click".
So does anyone know if freshdesk does any sort of scanning of links, which could cause them to be viewed as clicked by the anti-phishing company?
