Link to a specific note or reply in a Ticket (e.g: permalink)

Just seems incredible that in a ticketing system, I cannot easily link to another ticket in the notes.

I should be able to, say, “see ticket [#925]” in a private note and Freshdesk should AUTOMATICALLY treat the [#925] as a link to that ticket.

I think this should be a new idea on its own though.

Definitely could be an idea on its own, I agree. However, I don’t have any confidence that Freshworks will do anything with it as they haven’t completed hardly any real updates to Freshdesk in a long time. I’ve given up on them actually making any real improvements to this product. They are too focused on their other products (like AI).