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New Idea

Link to Privacy Policy within Freshdesk Widget

Related products:Freshdesk
  • February 3, 2023
  • 2 replies
  • 88 views

mrhiccup
Apprentice
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My client is using the freshdesk widget on their website. They have added a checkbox that the privacy policy has been accepted by the user. Before he submits private data. 

The Problem is, there is no possibility to link the privacy policy within the widget. 

The best solution would, if it would be possible to somehow to add a link to the label of the checkbox. The second best solution would be if it would be possible to add a separate line of Text containing a link. In any case it must be possible to add the link using an html anchor element and not just as plain text. 

 

2 replies

  • Community Debut
  • February 7, 2023

Our data protection officer seconds this motion.


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Totally agree with you. And this GDPR consense checkbox including link is also needed for the forms in the portal and the canned form response page. By the way: After a specified period of time, it is necessary to anonymize personal data, e.g. bank data, dates of birth, addresses, if there is no longer a reason to keep them. Freshdesk does not yet offer any GDPR compliant functionality for this.