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Link to ticket in agents reply

Related products:Freshdesk
  • Dec 9, 2011 12:21 AM UTC
  • 2 replies
  • 21 views
Apprentice

The link to a ticket should be able to be in the agents response email to customer. I realize that they can just reply and the agent gets the customers response but it might be nice if the customer wants to see the history of the conversation,

2 replies

Contributor
  • matthias.fax
  • Contributor
  • Aug 23, 2012 3:10 PM UTC
This has become possible by Agent Reply Template meanwhile.
aravind.sundararajan
Skilled Expert
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Hello,


This can be made available by including the placeholder {{ticket.url}} in the Agent reply template section available under Admin -> Email notifications.


Cheers!

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