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LinkedIn integration

Related products:Freshdesk
  • March 13, 2012
  • 13 replies
  • 298 views
D
Apprentice
Just like customer photos are pulled from Facebook or Twitter, how about integrating with LinkedIn as well?

13 replies

R
Community Debut
  • rakesh.tikku
  • Community Debut
  • February 23, 2013

Could you provide an ETA please?

J
Community Debut
  • jasond
  • Community Debut
  • October 17, 2013
Additionally, it would be great if conversations on LinkedIn could be converted to tickets.

 

P
Contributor

I too think this item makes sense to implement. Why was this marked as "NOT TAKEN"?

T
Contributor
  • tristan
  • Contributor
  • October 22, 2014

Can Freshdesk at least give a statement on why this request is not taken? B2B companies are in dire need of LinkedIn integration. For example in order to manage social comments, just like on the Facebook page or on Twitter.

B
Contributor

Bump.


This is a good integration idea.  Many users of Freshdesk helpdesks will be professionals, and a high proportion would have LinkedIn profiles.  Why mark this as Not Taken with no explanation?

P
Community Debut
  • peter.goodwin
  • Community Debut
  • March 11, 2015

The majority of our customers use LinkedIn for their professional exchanges rather than Twitter or Facebook. 


Integration with LinkedIn probably makes more sense for smaller companies like us with less public brands. 


Look at your customer base, I imagine the majority will be smaller companies dealing with customers around the globe. 


H
Contributor
  • harry
  • Contributor
  • May 31, 2015

Loving this idea - I really think Freshdesk should reconsider! 

N
Community Debut

I too think it would be great, I am currently having to put their linkedin URL in the "Background" field. As well as pictures, it could help you populate the customers likely timezone, prefered language, twitter id and other useful "data cleansing" type information

R
Community Debut

LinkedIn is a powerful social media channel, so it makes sense to have it included in the list of social profiles that can integrate with Freshdesk. 


Since this isn't currently possible, the workaround we found was to install a third party tool from Tenfold which allows social profile integrations from all social media channels - provided they match the information on each particular customer we have on record.


For those who prefer to have it as a feature on Freshdesk directly, I hope this becomes available on Freshdesk in the future.



S
Contributor

I just set up the Facebook integration and the first question I got from the communications department was if the same is possible for Linkedin.

So yes I hope this integration will eventually be taken.

J
Community Debut

Hello,  

Good day.
Thanks for your insightful feedback and we are happy to consider this ask of yours as a Feature request.
Kindly note that new enhancements are taken up based on the feasibility and implemented based on the number of asks.

Stay tuned to our product updates to know when this would be available. 

Cheers!

M
Community Debut
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  • mannnysavea
  • Community Debut
  • July 5, 2023

This request was made 11 years ago. Any progress or workaround ? Thank you.

alexmiller
Community Debut
  • alexmiller
  • Community Debut
  • November 10, 2024

Hi all

 

Please check out LinkFresh - a LinkedIn Integration for Freshworks / Freshsales

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