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Linking Forums to Clients/Tickets

Related products:Freshdesk
  • November 3, 2016
  • 0 replies
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Our company has many feature requests coming in. We would like to build them all however we cannot. 


The ability to be able to link feature requests to tickets or clients would help our clients track their feature requests or any requests they also are following. It would also allow for us to be able to update them all. 


As the software we build is a competitive industry it requires a level of discretion for the which clients we have and what they are wanting. We can limit the forums to clients only with logins however we would like to be able to hide the clients from seeing other clients that have an interest in that topic. 


This would be built by being able to assign multiple clients to a forum in the form of a private section, potentially linking to a private comment (if the forums had a private comment box, another desire of our company)