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List All Folders API is not returning all folders

Related products:Freshdesk
  • January 2, 2023
  • 0 replies
  • 18 views

Vasan
Apprentice
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Under Canned Responses, there is a List All Folders API. This API is not returning me all the folders. I have a large number of folders (> 300).

I am not sure which folders are being left out.

I have permissions for all the canned responses in all folders, so that is not the issue here.

Can someone please look at this and fix this bug? It will save me a lot of manual work if this is fixed.