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List of communication within the ticket - collapse/expand

Related products:Freshdesk
  • May 9, 2023
  • 0 replies
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Hi.

If there are a lot of emails in the communication, it becomes cluttered. Every email is complete, including the history. I have to scroll for a very long time before I get to the next one. Please create for desktop the same solution as you have in the iOS app. Show only a list with sender, date and subject. When clicked, show the message detail.

 

Regards,

Tom