Its now possible to perform bulk update from the ticket search results page. The search result is shown in card view.
It will be really helpful if the search is shown in list view also?
New Idea
List view for search result
+6
+9- Community Manager
Hi Sarika,
I hope you are doing well :)
I understand that you are unable to perform update action on the searched tickets.
I'm afraid we do not support this feature at the moment. However, I will pass this feedback to the product team and we will definitely make some noise when this feature gets released.
This requirement of yours has already been raised as a feature request to the product team and is in their backlog. I shall do a +1 on your behalf.
Feel free to respond to this thread for any queries :)
Thank you
+6Thanks for the reply Mahendar.
The bulk update functionality can be done from search results, however the UI of the ticket is only available in card view, will be nice to have it in list view as well.
+9- Community Manager
Yes Sarika, I was highlighting this part where in there is no option to change the view on search and this has been recorded as a feature request on our end.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.