I would like to know why Freshdesk is investing so much time and effort on a silly game/type support desk (that im sure most professional companies wont touch) and yet have not tackled many issues and feature requests made from existing customers all backed up with multiple "I agree" ratings. We have been crying out for a simple XML export to replace or support the dated CSV export... nothing. But hey you can pay more and look like Frankenstein if you want.
What started as a responsive support service is more and more looking like the disregarding manner of ZenDesk (the reason why we committed to Freshdesk). If this keeps up we may have to find another provider.
Closed for Voting
Listen to customers
Hi Marc
Sorry we've not yet addressed the features you've raised, but we're working on such features. Although exporting to XML is not in immediate list, but we're working on improved reports, that are due in the next 1-2 months time.
Moreover the Arcade feature is meant for Estate plan, which is catering to Enterprise customers, who have more number of agents and not for other plans like Sprout or Blossom, which are more towards Small or Medium Business. We do have to bring in features for Enterprise customers, at the same time, we're adding new features to the Sprout or Blossom plans like Bulk Replies or Integration with other Apps.
We're looking at features in Forums and implementing them based on Votes. CSS re-branding is one of the sought out features, so we took it up and we're releasing it in the next 2-3 weeks time
Same way,we will implement minor features too, one by one.
regards
Vijay
Sorry we've not yet addressed the features you've raised, but we're working on such features. Although exporting to XML is not in immediate list, but we're working on improved reports, that are due in the next 1-2 months time.
Moreover the Arcade feature is meant for Estate plan, which is catering to Enterprise customers, who have more number of agents and not for other plans like Sprout or Blossom, which are more towards Small or Medium Business. We do have to bring in features for Enterprise customers, at the same time, we're adding new features to the Sprout or Blossom plans like Bulk Replies or Integration with other Apps.
We're looking at features in Forums and implementing them based on Votes. CSS re-branding is one of the sought out features, so we took it up and we're releasing it in the next 2-3 weeks time
Same way,we will implement minor features too, one by one.
regards
Vijay
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