While you can see the tickets created by a specific customer, it’s not possible to see the internal tickets created by a specific agent. It would have been good to see an agent’s information like a contact.
New Idea
Listing Tickets Created by Agents
+2
+2Our agents have been asking about this too so we would also find this beneficial for FreshService. The only way to find who created the ticket if you look at the activities tab of a ticket. It would be great if we could filter and add this in a column in the ticket list view.
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