Live Chat for Specific Companies

Hi! I don't know if it is too late for an answer, i'm a customer like you and i've done my workaround for it. As you, i have some companies that pay for a preferential treatment and i needed to show the chat only to this type of customers. I've resolved adding a custom field on the companies (a checkbox that identifies this special customers), and i've setup the portal in this manner:

* i've shutted down the "Chat for your support portal"

* i've copied and pasted the widget code into the footer of my portal page (i have the Estate plan, so i have the fully customization of the portal)

* i've surrounded the widget code with a conditional statement like this {% if {{portal.user.company.YOUR_CUSTOM_FIELD}} %}

NOTE: it works if the default company of the user has the checkbox checked, or if you users can't have multiple companies.

That's a workaround that works, while waiting for an official solution from Freshdesk. My next step is to retrieve that information with the API to have the same behaviour on my website.