Live Chat integrated in Freshdesk

@smrithi give me an email address where I can send the account details. I would like to checkout how chat works out for me. BTW chat is going to be available with which plans?

You can email us at support@freshdesk.com with your freshdesk domain name. Chat will be available in the Garden and Estate plans.

Hi Richard, 

We are currently Beta testing our chat feature. If you would like an invite to test the feature please let us know. 

Thanks 

Samyuktha

How do we access the FreshChat?

Ryan - we are just rolling out the feature, so you should see it soon in your admin portal over the course of the week and can go from there. 

Will it be automatically rolled out to trial accounts? If not would you be able to add it to mine (orangehost)? It has not appeared in the admin portal yet.

Right now we are only enabling it for trial accounts on a need basis - have enabled it for orangehost. Let me know how it works for you!

Is it possible to get this setup on kbgservers? I'd like to test this feature before I buy. 

Robert - chat has been enabled for you. DO try it out and send your feedback to support@freshdesk.com!

Hi, just signed up for my trial with Freskdesk today - looks good so far. Could I request that the chat feature is enabled so I can test it out? Portal is peakindicators.

Many thanks!

Chris -  I believe this has already been enabled for you in response to a chat conversation you had with one of our agents :) Hope you enjoy using Freshchat!

Hi,

Could I request it be added to beta for both signiq.freshdesk.com and freedomwifi.freshdesk.com domains please?

Kind Regards

Paul

Paul - chat has been enabled for signiq.freshdesk.com. Looks like freedomwifi.freshdesk.com has been cancelled, do you need to extend your trial on it? If so, I can ask a sales rep to get in touch with you to enable this.

Can I also request to test out the beta chat functionality?

kind regards,

Marijn

Marijn - chat has been enabled for your account, let us know what you think of it!

Hello, I'd be grateful if we could test the live chat facility please for wishdesign.freshdesk.com. We currently use Zopim. Can I be notified of chats via by mobile/cell phone?

Alex - we do not have mobile specific functionality for live chat yet but this is def on our road map. Let me know if you are still interested in trying/using Freshchat and I'll ask your account manager to get in touch with you (live chat is currently available only for Garden & Estate customers)

Thanks for getting back to me so quickly. I'll stick with Zopim for now as it remains cheaper than upgrading to the Garden & Estate plans and has the mobile functionality but will keep an eye on the development via the forums.

I'd like to have it enabled for our trial account - portal name is - coastdental

Hi Jake,

Freshchat has been enabled for you. Do let us know your feedback at support@freshdesk.com

Please add Chat for my trial account.  Thanks!  -  Portal:  computermasters

It has been enabled for your account.

Please add chat to my trial account, Thanks! - Portal: supportami