Closed for Voting

Live Chat integrated in Freshdesk

Related products:Freshdesk

Forum|Forum|13 years ago
September 23, 2012
102 replies
149 views

dontforgetmario
Apprentice

Hi guys,

I know you offer integration for Zopim, Olark, helponclik and SnapEngage. The problem with this are at least three:

We have to pay extra for those apps and that makes the advantage price point from Freshdesk less competitive since it almost double the total monthly price for your help support app + live chat app costs.
We have to interact with two different platforms: Freshdesk + Live Support platform (on Live Chat)
We have to interect with two iPhone Apps, yours and Live Chats app

We love Freshdesk, it is really a compelling product but without an integrated live chat support built in within Freshdesk it gets for us more complicated and cumbersome to use. Any plans to built in your own live chat support?

Thanks
Mario

Show first post

1
2
3
4
5

Forum|pagination.label 5 / 5

S

smrithi.parameswar_old
Contributor
Forum|Forum|12 years ago
March 26, 2014

Quirino - Chat will be enabled by default when you sign up for a trial (on estate and garden).

Like

+12

aravind.sundararajan
Skilled Expert
Forum|Forum|8 years ago
May 15, 2018

Hello,

With the advent of instant messaging, the traditional live chat has been replaced by more powerful,intuitive & modern messaging apps. In comes Freshchat - our new offering that serves as an alternative for the live chat. There's a powerful integration with Freshdesk that seamlessly allows agents to engage with the customers with more contextual information.

Want to see the integration in action? Here you go: https://www.youtube.com/watch?v=3FYAO8ixtsE&feature=youtu.be

Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

Like

1
2
3
4
5

Forum|pagination.label 5 / 5

Join the Community

Social Login

Welcome back to Freshworks Community

Social Login