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Live chat on iPhone

Related products:Freshdesk
  • Jul 4, 2014 4:34 AM UTC
  • 25 replies
  • 45 views
Apprentice

Are there any plans to add FreshChat to the iPhone app so we can chat remotely as needed? This is a very valuable feature we use with Zopim and I would like to fully move to your solutions.

25 replies

Contributor
  • geoff
  • Contributor
  • Feb 18, 2015 11:22 PM UTC

This would be a handy feature to have in the iOS app as then you would not need to be logged into the support site on Safari and also logged into the App at the same time .....

Contributor
  • geoff
  • Contributor
  • Mar 16, 2015 7:40 AM UTC
Planned ... Can't wait...... Thank you.
Community Debut
  • info_13505
  • Community Debut
  • Sep 17, 2015 3:27 PM UTC

We have recently signed up to Freshdesk and everything is working beautifully.
However I must admit that the only downside of your app is indeed the lack of a mobile chat feature. It is an essential feature for us for a good and continuous Costumer Care service. This is not secondary to any other implementation you are working on in my opinion.

Also some other useful features are missing. For example you do not have the opportunity to have greeting messages according to the page the use is browsing or better according to the source they used to reach our website. It is important to differentiate potential clients weather they reached you through a backlink from another website, or google search or they typed directly your website address. 

Also I could not find any feature for starting a live chat automatically with visitors that have already visited the website in the past and are returning.


LivechatInc for example is a more complete product. It gives you the opportunity to see who is browsing your website live and you can decide to initiate a chat session with a visitor while i believe with Freshdesk Chat we can only reply to visitors initiating a chat. 

So in my opinion there is still a lot of work to be done in the chat department.


The rest is fantastic.


Can we have any update on whhat is being implemented at the moment regarding your LiveChat?


Thank you.


Apprentice
  • jeds
  • Author
  • Apprentice
  • Sep 17, 2015 4:07 PM UTC

I originally started this thread a *year* ago. =) Happy you made a current comment. I love FreshDesk. But ironically (maybe I had an internal timer set) decided this weekend I'm going to go back to Zoiper or similar. Online chat is a big asset for us and it's been too long to wait. Thanks for the Livechatinc pointer, I will look at them as well.

Contributor
Jed - I apologize for the feature getting so delayed. We are working on getting this out as soon as possible, and we already have folks working on it. I will keep you posted on timelines. Emiliano - some of the other features the team is working on right now is to allow an admin to see in real time which of his agents are available to chat and how many chats each one is currently handling. We are also working on enabling an end chat option on the visitor side, and allow customizations to initiate proactive chat for different scenarios (like you mentioned). Viewing the real time agent dashboard should be out in the next week, and for the rest I'll keep you posted on the timelines.
Apprentice
  • it_12740
  • Apprentice
  • Dec 3, 2015 9:38 AM UTC

Hi Smrithi!

is there any forecast for being alive the chat available in freshdesk mobile app?


Thanks and regards!

Community Debut
  • leonie
  • Community Debut
  • May 24, 2016 6:20 AM UTC

I would also be keen to hear where you are at with this.


cheers Leonie

Community Debut
  • pieter_11390
  • Community Debut
  • Aug 28, 2016 12:30 PM UTC

Would be great if this were integrated. How are you coming along with this?

Contributor
  • carlt
  • Contributor
  • Sep 20, 2016 7:24 AM UTC

Any updates on this?

Community Debut
  • frankie
  • Community Debut
  • Oct 15, 2016 2:56 AM UTC
This is crazy. 2 yrs and no chat support for mobile ? What's going on with freshdesk? You create freshchat.io and work on integration for freshsales and not freshdesk? What are you guys doing?
Community Debut
  • moqiao
  • Community Debut
  • Oct 16, 2016 7:29 AM UTC

Yes, just been evaluating all aspects of Freshdesk, quite positive, stunned to find the mobile app doesn't get the livechat messages, that's a stopper.

On further investigation there is a hotline.io and a freshsales.io, and its not quite clear what the strategy is...  or even should we be looking at FreshSales rather than FreshDesk

Contributor
  • thomas_14589
  • Contributor
  • Dec 16, 2016 11:04 PM UTC

same here ... any status on this?

Contributor
  • thomas_14589
  • Contributor
  • Mar 27, 2017 9:41 PM UTC
Up
Contributor
  • jacob_14607
  • Contributor
  • Mar 28, 2017 8:09 AM UTC

Update?

Community Debut
  • matt.oneill
  • Community Debut
  • Mar 30, 2017 10:40 PM UTC

Need this feature ASAP please. 

Community Debut

We need this like... now. 

Community Debut

Update on this? Unbelievable that its been asked for TWO YEARS and nothing yet.

Community Debut
  • dima
  • Community Debut
  • Apr 21, 2017 5:19 AM UTC

The lack of support for this crucial and a deal breaker.

Community Debut

Live chat is indispensable and convenient. Can't wait to have this feature implemented. I hope it happens anytime within the year.

Contributor
Don't hold your breadth ... same here this one is really growing as a big pain. But no plate from freshdesk for years ... sad
Community Debut

Folks, we have a new chat offering called "Freshchat" (freshchat.com). It is fairly different from Freshdesk live chat - takes an approach of messaging instead of traditional live chat - which allows conversations to be as live or asynchronous as you would want them to be. Freshchat has apps for Android and iOS. This should help you manage your customer conversations on the go.

Community Debut

Ok Sri thanks for the update. 


Still, it would be great to have Freshdesk live chat work on Android / iOS.

Community Debut

.

Community Debut
  • andie.star
  • Community Debut
  • Apr 16, 2018 1:46 PM UTC

This will be a great feature since we are going to an all mobile environment in the fall. 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


Freshdesk has a native integration with Freshchat and can be used as a more powerful alternative for the traditional live chat. Freshchat offers apps for both Android & iOS.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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