LiveZilla chat integration

Freshdesk chat is very basic and is suitable for small teams only. 

Features that are missing:

- Auto-assignment of chats to the agents (like round robin with tickets and calls). Now they need to be picked up manually which agents does not always want to do. 

- Max chats limit per group and per individual agent. For instance, 1 agent can maximum handle 3 chats, others will either go to other agents or will be held in queue with relevant message shown.

- All chats are auto-closed in 2 minutes of no response and you can't control this setting

- It is not possible to create a chat for a group, only for a product. So we have to create fake products e.g. "Sales" and "Support"

- Due to the above, you can't add an agent to 2 chat groups (like you can do with tickets). LiveZilla allows this and an agent can be online in Support group and Away (not accepting chats) in Sales group or online in both groups then he/she needs to help another department with chats.

I can provide more if you decide you either develop an integration with LiveZilla or improve your chat product.