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Load Analysis Reports Add Customer Parameter

Related products:Freshdesk
  • March 11, 2014
  • 2 replies
  • 16 views
J
Apprentice

We segment our upper tiers of support by pools of clients.  It would be great to have Customer as an additional parameter on the Load Analysis reports as we are review client volume shifts overtime to identify assignment changes for staff.

2 replies

S
Contributor

Hi Justin, 


My apologies for the very delayed response. 


I'm sorry we are not looking at adding the Customer as an additional parameter in the Load Analysis report right now. We are however looking at building better reports, and custom reports based on custom parameters is on our roadmap. 


Thank you for posting on our forums, please keep your feedback coming. 



aravind.sundararajan
Skilled Expert
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Hello,


Load analysis report has been revamped into Ticket Volume Trends and it offers you the option to filter the report data based on tickets submitted by a customer.



Cheers!

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