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Load object values based on drop down selection in forms

Related products:Freshservice
  • December 23, 2023
  • 0 replies
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I would like to see an option to add read-only fields in forms that load values from existing objects, both standard (all users, locations et al) and custom objects based on a selection made in a drop down.

 

Examples:

When I’m offboarding a user, I would select the user from the dropdown and read-only fields would show their Job Title, Department or Reporting Manager.

 

When using custom objects for approvals (like the example in the support portal), read-only fields would display items related to the selected Service Item loaded from the custom object (approvers, for instance)

 

Please let me know if the above is not clear and I can provide further clarity.