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Lock down visibility of a Category on Knowledge Base to certain customer

Related products:Freshdesk

Please make a Category in knowledge base only visible to certain users i.e. select companies

I really need to lock visibility at category rather than folder level

Hi, could anyone do this? How to lock visibility at category in the free version??

Hi Rachel Derry,

if you want show only few users see this some category and folder. this option available in Freshdesk and Freshservice help-center.

1) you can go now your help-center and solutions portion and select any category and click edit button

2) you can click it edit button and there is option available for visible users and etc.

you can edit as it is freshdesk portal

i hope you like it.

cheers Guilherme Souza and Rachel Derry

Hello,

The previous reply which Afsar had sent is absolutely correct.

Cheers!

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