I don't see a way to lock out ticket fields AFTER a ticket has been closed? We want customers to be able to set Priority and Type -- but after tickets are closed, we do not want anyone to be able to change this information. If anyone has accomplished this, please let us know!
Thanks in advance.
+12Hello,
Custom ticket fields app allows you to specify fields that cannot be edited by the agent after the customer adds a value. This works only on the new Freshdesk Mint interface.
Cheers!
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