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New Idea

Log time function - enter times in decimals

Related products:Freshcaller
  • January 24, 2023
  • 1 reply
  • 26 views

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When adding log times, you one can enter decimal numbers.

It would be very user-friendly if you could also use a comma at this point.

The agent would normally enter processing times using the numeric keypad on the keyboard after all. However, the number block does not contain a "dot", only a "comma".

 

1 reply

kpatterson
Top Contributor ⭐
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  • Top Contributor ⭐
  • April 25, 2024

I’m frustrated that time entry is not consistent:  in tickets you can enter :30 but in Releases, Tasks and Projects you have to declare the hours so same time would need to be entered as 0:30

I agree flexibility in using decimals would be handy too.  But key would be having entry consistent across all of the entry types.