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Related products:Freshdesk
  • Jul 31, 2013 4:27 AM UTC
  • 2 replies
  • 31 views
Contributor

  • On the customer list it would be nice to see "last log in" date/time.
  • I know it's been listed before but we would like to see who is using day passes and when so we can tell if we need to add them as full time agents.
  • logging of most commonly used Solutions - would be nice to display a Top "x" Solutions on the home page

2 replies

Community Debut
  • matthew.steer
  • Community Debut
  • Sep 15, 2014 11:55 AM UTC

I definitely think the lack of visibility on day pass use is a gap - it's actual spend, and yet we can't match up the dwindling day passes to agents using the system.

aravind.sundararajan
Skilled Expert
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Hello,

Usage History lets you keep a tab on occasional agents who use your purchased day passes by tracking the date, agent name and email address. An admin can access it from Admin Tab -> Account Settings -> Day Passes. You can pull up usage history for the last 90 days and it also has a filter to narrow down your usage based on agent names as well.

 

 

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The other two options aren't available yet but we'll add them to our backlog items.


Cheers!

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