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Logging time

Related products:Freshdesk
  • March 13, 2018
  • 1 reply
  • 17 views
S
Apprentice

Can we make logging time mandatory before resolving or closing a ticket? 

1 reply

aravind.sundararajan
Skilled Expert
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Hello Simon,


Did you get a chance to look at this app available on our marketplace? It allows you to define status for which the timer should run and starts clocking the values automatically without the need of an agent intervention.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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