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Login history for agents & day pass usage logs

Related products:Freshdesk
  • May 3, 2013
  • 17 replies
  • 54 views
J
Contributor

Hello,


Where can I see login history for my agents? I want logs of username, login time, login IP address.


Also, how can I see which agents have been using up my pre-purchased day passes?


Thank you,

-Jev

17 replies

V
Contributor

Hi Jev


This can be done only from the backend


If you can raise a Ticket, I will check this with our Devs and get back to you


regards

Vijay

D
Contributor
  • dferber
  • Contributor
  • May 8, 2013

Is there any plan to make this available say in the Reports section?

D
Contributor
  • debbie
  • Contributor
  • July 2, 2013

I would like to second David's suggestion.  A log/report of agent login activity would be super.  


I would love to see increased reporting in general (ie. "Agent Activity" showing any ticket they touched via a note and/or reply).

V
Contributor

Hi Guys


Already in plans, but getting some low priority due to other features :)


regards
Vijay

H
Community Debut
  • hdonner
  • Community Debut
  • August 2, 2013

+1

H
Community Debut

Hi Vijay Shankar,


is there any update about this feature?

Is it already available?


Thank you.

J
Contributor
  • josh.thayer
  • Contributor
  • December 12, 2014

+1 here. 

T
Contributor
  • tim_12851
  • Contributor
  • May 6, 2015

+1 here too.  Still no action on this after two years?

R
Community Debut
  • rbaines
  • Community Debut
  • July 16, 2015
Another plus 1

 

T
Contributor
  • tim_12851
  • Contributor
  • July 22, 2015

This has come up again in our organization.  Is there any plans to implement this?  There really should be a way to find out who is consuming day passes.

K
Community Debut
  • kmermoud
  • Community Debut
  • July 31, 2015

When will this be implemented?

T
Contributor
  • tim_12851
  • Contributor
  • September 30, 2015

So, low enough priority that two years later it still doesn't exist?

G
Skilled Expert
Forum|alt.badge.img+3
  • geirmund
  • Skilled Expert
  • November 6, 2015

Dear Freshdesk,


The ability to monitor Day Pass usage over time is crucial for us (your customers) to be able to model our spend and inform our budgets.


Although, it may be an advantage for you to not surface this information - other than the 'use to date' on the occasional agents - it leaves us having to guess at the optimal ratio between Full Time and Occasional agents.


Appreciating that you have competing development priorities, I suggest that you surface this in your (excellent) API in the first instance.


Best wishes,

geirmund

T
Community Debut
  • tlinebau
  • Community Debut
  • February 1, 2016

I also agree this would be amazing. I am putting in a ticket to get this information for the occasional agent information. 

D
Community Debut
  • dmallon
  • Community Debut
  • July 27, 2016

We need this feature urgently to be able to check if we need to change our permanent seats etc

S
Contributor

Hello all,


Happy to report that we are actively developing this feature and it will be released in the next month.


Thanks for your patience,

Sudha

S
Contributor

Hello everyone,


We have released Day pass usage history with agent names, so Admins can now track their usage. Here's a link to the solution article with some screenshots - https://support.freshdesk.com/support/solutions/articles/37602-understanding-full-time-vs-occasional-agents


Thanks,

Sudha

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