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Login history for agents & day pass usage logs

Related products:Freshdesk
  • May 3, 2013 5:20 PM UTC
  • 18 replies
  • 79 views
Contributor

Hello,


Where can I see login history for my agents? I want logs of username, login time, login IP address.


Also, how can I see which agents have been using up my pre-purchased day passes?


Thank you,

-Jev

18 replies

Contributor

Hi Jev


This can be done only from the backend


If you can raise a Ticket, I will check this with our Devs and get back to you


regards

Vijay

Contributor
  • dferber
  • Contributor
  • May 8, 2013 4:45 PM UTC

Is there any plan to make this available say in the Reports section?

Contributor
  • debbie
  • Contributor
  • Jul 2, 2013 3:33 PM UTC

I would like to second David's suggestion.  A log/report of agent login activity would be super.  


I would love to see increased reporting in general (ie. "Agent Activity" showing any ticket they touched via a note and/or reply).

Contributor

Hi Guys


Already in plans, but getting some low priority due to other features :)


regards
Vijay

Community Debut
  • hdonner
  • Community Debut
  • Aug 2, 2013 11:03 PM UTC

+1

Community Debut

Hi Vijay Shankar,


is there any update about this feature?

Is it already available?


Thank you.

Contributor
  • josh.thayer
  • Contributor
  • Dec 12, 2014 2:21 AM UTC

+1 here. 

Contributor
  • tim_12851
  • Contributor
  • May 6, 2015 6:35 PM UTC

+1 here too.  Still no action on this after two years?

Community Debut
  • rbaines
  • Community Debut
  • Jul 16, 2015 1:20 PM UTC
Another plus 1

 

Contributor
  • tim_12851
  • Contributor
  • Jul 22, 2015 6:03 PM UTC

This has come up again in our organization.  Is there any plans to implement this?  There really should be a way to find out who is consuming day passes.

Community Debut
  • kmermoud
  • Community Debut
  • Jul 31, 2015 10:27 PM UTC

When will this be implemented?

Contributor
  • tim_12851
  • Contributor
  • Sep 30, 2015 8:35 PM UTC

So, low enough priority that two years later it still doesn't exist?

Skilled Expert
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  • geirmund
  • Skilled Expert
  • Nov 6, 2015 5:16 PM UTC

Dear Freshdesk,


The ability to monitor Day Pass usage over time is crucial for us (your customers) to be able to model our spend and inform our budgets.


Although, it may be an advantage for you to not surface this information - other than the 'use to date' on the occasional agents - it leaves us having to guess at the optimal ratio between Full Time and Occasional agents.


Appreciating that you have competing development priorities, I suggest that you surface this in your (excellent) API in the first instance.


Best wishes,

geirmund

    Community Debut
    • tlinebau
    • Community Debut
    • Feb 1, 2016 4:21 PM UTC

    I also agree this would be amazing. I am putting in a ticket to get this information for the occasional agent information. 

    Community Debut
    • dmallon
    • Community Debut
    • Jul 27, 2016 3:57 PM UTC

    We need this feature urgently to be able to check if we need to change our permanent seats etc

      Contributor

      Hello all,


      Happy to report that we are actively developing this feature and it will be released in the next month.


      Thanks for your patience,

      Sudha

      Contributor

      Hello everyone,


      We have released Day pass usage history with agent names, so Admins can now track their usage. Here's a link to the solution article with some screenshots - https://support.freshdesk.com/support/solutions/articles/37602-understanding-full-time-vs-occasional-agents


      Thanks,

      Sudha

      Community Debut
      • BrunoMallette
      • Community Debut
      • Sep 25, 2026 2:33 PM UTC

      Any plans to expose Day Pass usage through the API.

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