As a small helpdesk we don't always have cover for lunch breaks. It would be good to exclude these breaks from business hours so sla`s are not affected.
Closed for Voting
Lunch breaks
As a FreshPhone user also it would be great to also have an ability to put a unique voice recording in at these times so we can communicate it to our customers.
As a small team we can't use Freshphone without setting up lunchbreaks.
It would also be great to seperate open hours, one for the phone and one for support management (email, tickets).
For example, we have business hour for support during all day 8am-5pm but support over phone is just between 9am-3pm. We also have redline phone between 7am-7pm.
Openhours should also be visable in support startpage.
It would also be great to seperate open hours, one for the phone and one for support management (email, tickets).
For example, we have business hour for support during all day 8am-5pm but support over phone is just between 9am-3pm. We also have redline phone between 7am-7pm.
Openhours should also be visable in support startpage.
+12Hi,
We've deprecated support for Freshphone and users can migrate to our call center application, Freshcaller. Existing phone channel users can connect your Freshdesk account with Freshcaller easily. Please read this article to know more about the migration process.
This way, you can manage business hours , agent subscriptions separately in your Freshcaller account.
Cheers!
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