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Make ALL searches ignore diacritics

Related products:Freshdesk
  • February 19, 2025
  • 0 replies
  • 9 views
Karel_Vlček
Top Contributor ⭐
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Make life easier for agents and make ALL searches ignore diacritics.
Especially searches in the “Assigned to” fields, which are able to search for the agent and agent group, are diacritics sensitive, which drives me crazy.

 

Assigned to agent and agent group search figure 1.
Assigned to agent and agent group search figure 2: No Bošek found :(

 

Missing: Deatiled log for tickets; Any log for Automator; Log for changes made; Description, cathegory and other std. fields for requests (service items); On field change automator event; Global custom fields; Trasnlation for service items; Bundle only service items; (Attachments for bundled items - done 05/2025); Time entry automator; Classic language switch; Default settings for collapsible/expandable items and collapse/expand all in conversations; Save for Tasks list.

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