Skip to main content
New Idea

Make 'Change Numeric ID' Available Within Workflow Automator

Related products:Freshservice
  • March 21, 2025
  • 3 replies
  • 75 views

Forum|alt.badge.img+11

Hi all,

I think it would make sense if the Change ID (Numeric) option were made available within the Placeholders section when working within the Workflow Automator

This would align with what is available if working on Tickets:

 

3 replies

Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

Ya we need that.

 

We could have some more PH as well :)  Not needing to use API to get the values :/ 

 

@Medic1334 ​@eeha0120 


AngeloCooper
Community Debut
  • Community Debut
  • March 21, 2025

If 'Change Numeric ID' isn't available in Workflow Automator, check if it's restricted to certain user roles or modules. Sometimes, adding a custom script or API call can work around this limitation. What platform or software are you using for automation


Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

If 'Change Numeric ID' isn't available in Workflow Automator, check if it's restricted to certain user roles or modules. Sometimes, adding a custom script or API call can work around this limitation. What platform or software are you using for automation

This is a Freshservice forum so we are using Freshservice for automations!!! 
Please delete this post after removing the spam post :)