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New Idea

Make customer tickets visible on company basis

Related products:Freshdesk
  • January 14, 2022
  • 3 replies
  • 60 views

Clr
Apprentice
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User Story

AS a Support Administrator

I WANT that all the users (contacts) belonging to the same company can see all tickets belonging to their company in the Portal

SO THAT contacts can have their own private credentials and collaborate on tickets

 

Example

Alice and Bob both work at Poney Corportation. If Alice open a ticket, Bob should be able to see it in the Portal.

If Charlie work at Meerkat Corporation, he cannot see the tickets from Alice and Bob because he belongs to a different company.

 

Background

  • This is for B2B

3 replies

AGHC
Community Debut
  • Community Debut
  • March 21, 2023

This is exactly what I’m looking to do also - any ideas?


AGHC
Community Debut
  • Community Debut
  • March 21, 2023

Jan Plumer
Community Debut
  • Community Debut
  • March 30, 2023

Yes, we do this already.

A contact belongs to a company, and there is a little ticket icon on Edit Contact screen next to the company field. You can select this to allow all contacts for the company to see all tickets for the company.