I'd like to be able to control the consistency of emails sent by the help desk so that our customers see a consistent image from us. After all they see a body of correspondence in one screen and variations in style are very obvious.
Email templates appear in various forms:
- Agent Notifications
- Requestor notifications
- Reply templates
- Dispatch'r rules
- Supervisor rules
- Observer rules
Some of these allow you to specify the content of the subject line but others do not.
Some of these allow you to format the text in the body of the message but others do not.
And Forwarded messages do not appear to have the ability to template any of these, subject line or body.
