Its great to have a wysiwyg editor for Freshdesk ticket field. But the widget is not resizable. The user should have the option to resize this widget. Many web forms provide a little grab handle in lower right where you can resize the edit field like this:
Even the default size is generally too small. For example, see the following ticket being entered where an image takes up the entire region. Its hard for the person entering information to have any context or type about the image they uploaded or even navigate easily.
This widget REALLY needs a resize handle so you can make it taller. Or possibly automatic behavior that grows the size of the widget as more data is entered.
