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Make it easy to insert links to solutions and forum items in tickets and forum intems

Related products:Freshdesk
  • July 24, 2014
  • 3 replies
  • 24 views

There's a feature in tickets to insert a link to a solution but there's no feature in forums to insert a link to a solution, or to a ticket.  For example, when someone posts in the forum a question I'd like to make it easy to say "here's the answer" and have it be a managed link (so it doesn't get inserted as a fully qualified link, for example)

3 replies

It would make sense to be also include this feature in the chat.  Would save a lot of time.


  • Community Debut
  • January 5, 2015
I also think this would save time. Please consider this change.

 


  • Contributor
  • February 2, 2017

We would like to formally request this change to be able to insert a Forum topic into a reply to our Customers.