Hi all,
Based on this original Question:
I think it may be beneficial to not mark Tickets as ‘Assigned to: None’ in the cases where it is actually asigned to an Agent Group but no Agent.
Example:
It would be better, in these cases, that it at least show which Agent Group it is assigned to.
If the Requester navigates to each individual Ticket, and with the ‘Group’ field shown, they may ascertain what Agent Group is currently owning their Tickets:
