Make the default of Billiable/Non-Billable a setting

By customer would be good, and if you could allocate a monthly allowance to a customer/company and then once it is used the time become billable that would make the feature really cool

This would be a lovely addition. Most of the time we do is not billable since we have annual maintenance contracts and don't bill per incident. Having to uncheck this every time is a hassle for our reps.

I like that idea as well, most of our calls are also non-billable and if we forget to uncheck it, we have an unhappy Customer...

We second that motion!  Again, only a few of our tickets will be Billable.

Well we just had a case here where one of our customer got upset because someone with less experience with freshdesk entered time that should not have been billable but was defaulted to that undesired state. How hard can it be to simply make that default configurable? Some features might seem as unimportant to the designers but on a day to day use, things like that are irritating and making our experience of Freshdesk less enjoyable...

Yes, please make the "Billable" option default to unchecked. This makes more sense. Most of the time support is given to someone who has already paid for a product/service. Non-billable would be the exception. Thanks

 Any chance that you might add this feature to your roadmap? Although it seems like a minor issue, it irritates the Agents and it is easy to forget unchecking the Billable box. By default, our customers are not billed and making the mistake of not billing is not as damageable to our business as wrongly billing a customer. If you could make this a configurable option, that would work for us. Thanks!

I don't know if anyone still needs this, but with the following FreshPlug, you get the result that 'billable' is unchecked every time you start timetracking:

<div id="non_billable"></div>
<script type="text/javascript">

 // Fold out 'Time Tracked'  in the sidebar automatically
jQuery(document).on("sidebar_loaded",function(event,data){
     jQuery('#TimesheetTab').trigger('click');
});

  // Uncheck the checkbox 'billable' automatically
jQuery('body').on('click','#triggerAddTime',function(){ 
  setTimeout(function(){      
  	 jQuery('#time_entry_billable').prop('checked', false);
  },500)
});
</script>

You sir Quinten are a GD genius. Been waiting for 2 years for the FD folks to do this one.

Really? Wow, thanks, we will try this... If you have any more gems like this, please let us know!!!

Works great! Thanks!

Glad I could help you guys!