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Make the difference between incidents and service requests more prominent

Related products:Freshservice
  • July 10, 2014
  • 6 replies
  • 24 views
B
Contributor

I finally realized the difference between service requests and incidents. Having worked with it a while now, I think the difference needs to be more apparent in the UI and make it available to requesters.


6 replies

S
Contributor

We are rolling out service catalogue soon, Brian. Once that is out, requesters can directly opt for service requests based on the SLAs.


Would this help?


Thanks.

J
Apprentice
  • jcrouch
  • Apprentice
  • August 29, 2014

Narain, I'm really interested in seeing the Service Catalog capability; looking forward to it's release.


I've noticed in other topics that you have offered to email your roadmap to requesters, could I get a copy?


Thanks!

John

S
Contributor

We'll be rolling out service catalogue soon enough, John. 


I shall mail you the roadmap right away. :)

L
Contributor
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Hi Narain

 

Could you email me the roadmap too?

 

Thanks

 

Laurence

B
Contributor
  • bamborn
  • Contributor
  • November 19, 2014

The service catalog is great, but this feature is still needed. 1) not everyone will have the premium version with service catalog and 2) it's really nice to see on the main ticket list which is which quickly and visually.

C
Contributor

Please could I also have a copy of the Roadmap?

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