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Make the Home and Solutions pages different.

Related products:Freshdesk
  • June 2, 2016
  • 6 replies
  • 21 views
T
Apprentice

I know you have to have the Estate plan to customize the Home page.


However, I think Freshdesk can provide a much better user experience if the Home and Solutions pages did not have the exact content on them in the lower tiers. There is not even a purpose of having the two pages currently, as they are exactly the same.


The Home page by default could have ticket analytics (# of current open tickets, # of resolved tickets) and maybe a some company info?

What do you think?

6 replies

T
Contributor
  • tonijackson
  • Contributor
  • June 9, 2016

Home page could be configurable - eg popular items, whats new

M
Community Debut
  • marino5-
  • Community Debut
  • June 14, 2016

Home Page and solutions page have the same information. My opinion is the home page must have only some info of the company. 

T
Community Debut
  • trudolph
  • Community Debut
  • November 8, 2017

I am having the same issue. I would like to either remove one of the pages or modify the content to differentiate the two.

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The Home page lists the solution articles, displays the links for the users to create new tickets or check the existing ticket status link and also the forum topics list. If you'd like to customise the content displayed on the Home page, you can navigate to Admin-> Portals-> Customise portal-> Portal pages-> Portal home section. This works only if you've subscribed to the Estate plan or above.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
C
Community Debut
  • cj
  • Community Debut
  • July 18, 2018
@aravind, your comment does not address the OP’s question, which I and others have as well. Why does FD show both a Home and Solutions page on the lower tier plans when there is zero difference between them, except a slight design difference? It’s a poor user experience.
aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@CJ The pages look similar if there are no publicly available forum topics in the account. ie. For an account that has just the knowledge base. While we cannot simply remove either of these pages, what additional content you'd like to show on the home page to make it more useful?


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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