When agents request an item in the service catalog, the item shows more detail than it does for a user.
The description text is expanded by default and the “request for someone else” is visible.
When users request the same item, they must click “read more” on the description text (which sometimes they do not realize is available). They must also click “Place Request” before the “request for someone else” is available.
Please consider changing the UI so that it matches for both agents and users.
